Instant Response delivers Robust support and regional customer care by well trained,certified and industry experienced engineers. Consistent, high service quality through common processes, tools, systems, measurements and organization; monitor the service delivery by customer services management, Remote support management tools, and On-site best practices. Instant Response has the infrastructure and resources that support scalable services solutions including basic maintenance, high availability services and complete managed solutions carried out via teamwork efforts between account support management, performance management, business value measurements and customer support planning.

BPO/ITO Services Offered:

• Remote Services functions that include: call handling, problem resolution, resources coordination, knowledge creation and proactive network management.
• On-Site Services functions that include: on-site problem resolution, preventive maintenance, asset management, user training, installation, implementation, modification, project management and specialized services.
• Parts Logistics functions that include: demand planning and forecasting, integrated parts management, and outsource services.